Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

REVIEWS

Always when I call they protect my Account. And help me with any questions I have in a quick easy manner.

David M.

I moved to Marlborough in 2006 and began banking with Marlborough Savings Bank the same year. They eventually merged with Main Street Bank and I stayed with the new entity. Main Street's service is exemplary -- I have remained with them even though I now live in CT. They have suffered through me learning how to Mobile Deposit, they have had my back as I traveled literally around the country for business, and they have serviced my banking needs without hesitation. I truly appreciate this bank and am particularly impressed with the personnel at the Sudbury Branch who provide truly exceptional service.

Carol W.

Maria Diaz is great..always pleasant..and OMG Cheryl Carol can't be beat!

Mark F.

Great Bank - Great Staff.... The Littleton staff make my banking experience enjoyable and fast!! Thanks for all you do.

Steve R.

Phaneuf Concrete Cutting & Breaking

Highly recommend using this facility for your banking needs. I have business accounts as well as personal accounts. The level of service provided by the tellers at this branch is AMAZING ! A nice group of folks working with the members to satisfy all of our banking needs. Have had the pleasure of getting to know Cathy S., Sharon S., Kristin J., Mark P. as well as several other staff members. A great group of folks to represent Main St. Bank !

Pat B.

Just wanted to let you know that we paid off our note this morning. Wanted to again express our appreciation for you and Main Street Bank coming to our aid to buy our home and erect our garage some 6 years ago. Very helpful for you to come to our aid in a very uncertain circumstance being the second tenant in Sapphire Park when we were looking at bare ground and high hopes. It has worked out wonderfully and we love it here. VERY happy to be here. Now over 50 units in the park and the next phase under construction across the road. We have our home because you cared. THANK YOU.

Bill and Phyllis

Katie worked with me and supported me 100% to resolve a mobile bank issue which I called the bank for. She was very patient and cleverly solved the problem. Katie is the VERY BEST and I enjoy having my accounts at Main Street bank; my experience was so positive!

Mary H.

I am a small business owner and am thrilled with Main Street Bank. I like that I can transfer money, within 2 days to a non-Main Street bank account. I like mobile banking so if I only have a few checks, I can do it from my phone. Very robust IT applications. Then, there's the employees at Sudbury. Friendly, polite and respectful.

Carol N.

I'm a new customer to the Main Street Bank in Littleton and am so impressed. Maria Nephew and Bill Poutre were amazing in their professionalism, kindness, patience, and attention to detail. They really embody excellent customer service and I'm appreciative and grateful. Working with them was like a ray of sunshine.

Carol E.

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Donovan Equipment and Donovan Spring

Main Street Bank proudly shares a testimonial from Donovan Equipment and Donovan Spring, a family-owned business that shares how the bank’s personalized support and financial guidance helped them navigate a critical transition, overcome challenges, and continue investing in their future.

Awards & Recognition

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 137 consecutive quarters for stability and financial performance.

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

Zarape Restaurant

Local businesses, including restaurants, are the lifeblood of our community. Learn more about local, family-owned Mexican restaurant, Zarape Restaurant. Located in Marlborough, MA, Zarape has been serving delicious dishes and drinks to the community for over 14 years.

QUOTES

They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.

Sean Rose

President & CEO, Thrive Support & Advocacy

If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange

They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)

Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.

Edward Cassano

Co-owner, Pelagic Research Services