Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

REVIEWS

I would like to thank the folks at Main Street Bank, who notified me of the multiple charges on my account, they thought could be fraud. I was unaware of these charges and was able to quickly solve the problem and relieve future headaches. It nice to know you are on top of the game!

Bernard

Main Street Bank is an extraordinary institution to work with! Courteous and knowledgeable people always look for the customer's best interest quickly and efficiently. As a small business owner, it's essential to trust and know your financial partner is there for you.

Luiz D.

The professionals at MSB are amazing! I frequent the Hudson branch and want to commend Cathy Ward for her supreme assistance, courtesy and customer service skills. I will always recommend MSB to friends and customers!

Lori B.

I have done our banking with Marlboro Main Street Bank for over 50 years. I needed guidance with our CD purchases and rates and Maribel Tavares was amazing in helping us with the CD purchases. Then when we needed more guidance with our finances we again asked Maribel to guide us and she was truly amazing. She is a true asset to Main Street Bank.

Karen B.

The staff here are always so friendly and helpful.

Anthony S.

I had never used Video Connect before, but when I was out of town a while ago I found a property to purchase and needed a deposit larger than the funds in my personal checking account, so I called my branch. They said "Let me walk you through how to set up a Video Connect appointment." A short time later, using my cellphone as a hotspot, I logged into my laptop while sitting in the back of my RV parked at a truckstop on the highway in some Eastern seaboard state south of here and coordinated a wire transfer. How's that for amazing!

Kristin S.

I love Main Street Bank! The customer support is phenomenal. Maribel Tavares helped me with a problem without making me feel stupid lol. She was very professional and got back to me promptly. I have also delt with Tracy in the past and have been highly satisfied.

Judy K.

This is truly a great bank with an amazing team! Last week, I came in with several transactions that were time sensitive and was lucky to be paired with Maribel Tavares at our Marlborough Granger Blvd location. Maribel took the time to explain all the procedures with kindness and patience and asking me the right questions to ensure everything was completed properly. She is very knowledgeable and a pleasure to work with. I highly recommend Maribel and this branch! This will now be my "main branch" for all future business!

Leni B.

I needed documents notarized for several people. Michelle Hills in the Ayer branch is very accommodating. She is going to securely hold the documents for me so each of us could drop in at our convenience. This will save me many hours of coordinating the process. Thank you Michelle! Community banking at its best!!

Kevin H.

Best phone help I have had all year. Friendly, asked all the right questions (in a supportive way) until I found my solution and even offered to have me contact back if I still had problems. She should be in charge of how all customer feedback is given.

Rene P.

Tell us about your experience

If you have had a less than perfect experience, we would love for you to contact us so that we can understand and fix the issue.

Donovan Equipment and Donovan Spring

Main Street Bank proudly shares a testimonial from Donovan Equipment and Donovan Spring, a family-owned business that shares how the bank’s personalized support and financial guidance helped them navigate a critical transition, overcome challenges, and continue investing in their future.

Awards & Recognition

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 140 consecutive quarters for stability and financial performance.

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

Zarape Restaurant

Local businesses, including restaurants, are the lifeblood of our community. Learn more about local, family-owned Mexican restaurant, Zarape Restaurant. Located in Marlborough, MA, Zarape has been serving delicious dishes and drinks to the community for over 14 years.

QUOTES

They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.

Sean Rose

President & CEO, Thrive Support & Advocacy

If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange

They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)

Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.

Edward Cassano

Co-owner, Pelagic Research Services