We’re not your ordinary bankers; we like to hear from you and have real people who want to help. Have a question? Searching for your nearest branch location? Contact us.
There are many ways you can get in touch with us. You can also check our Frequently Asked Questions (FAQs) for answers to common questions.
Phone
For Online and Mobile Banking support, call us 24/7 at 508-481-8300.
During normal business hours, a live person will be available to help.
After hours, you can access an auto attendant for customer support.
Access your account information with 24/7 telephone banking at 888-621-2299.
Email
Get a response to your email within 24 hours (up to 48 hours on weekends).
Information sent by electronic mail is at risk of loss of confidentiality if the information is shared over the Internet. We strongly advise against sending confidential information, such as account numbers or social security numbers, by electronic mail.
Main Street Video Connect
Talk directly to an experienced banker through your mobile device or personal computer. If we miss you, don’t worry. Leave us a message, and we’ll follow up within 24 hours (up to 48 hours on weekends.) Learn more about Video Connect.
Start a Video Call
Online and Mobile Banking
Online and Mobile Banking support is available 24/7 at 508-481-8300.
During normal business hours, a live person will be available to help.
After hours, you can access an auto attendant for customer support.
Information sent by electronic mail is at risk of loss of confidentiality if the information is shared over the Internet. We strongly advise against sending confidential information, such as account numbers or social security numbers, by electronic mail.
Our Locations
Main Street Bank proudly offers full-service branches located in the MetroWest and North Central MA regions.
Keep in mind, time sensitive questions or issues are best directed to our main phone number, 508-481-8300, during or after business hours for the quickest response possible.
Schedule an Appointment
Let’s meet face-to-face and discuss all of your banking needs on a time that’s convenient for you. Pick the branch location closest to you, select “Schedule Appointment” and choose what you need and when you’d like to make your appointment!
Want updates for both our branches and financial information in general? Subscribe to our Email Newsletter to get important information and updates directly in your inbox.
You may be able to find the answer you want in our handy general Frequently Asked Questions (FAQs). Quick access to your top questions!
To report a lost/stolen debit/ATM card: Call 508-481-8300.
PLEASE NOTE: DUE TO THE LIMITATIONS OF ELECTRONIC MAIL, THESE MESSAGES CANNOT BE ACCEPTED AS OFFICIAL NOTIFICATIONS OF QUESTIONS OR PROBLEMS RELATING TO YOUR ACCOUNT.
Information sent by electronic mail is at risk of loss of confidentiality if the information is shared over the Internet. We strongly advise against sending confidential information, such as account numbers or social security numbers, by electronic mail. You may contact us directly at 508-481-8300.
We are happy to answer any general questions about bank products and services and are always interested in hearing your comments and suggestions.
Frequently Asked Questions for Main Street Banking
You can find the bank’s routing number, along with your checking account number, on your checks. The first 9 digits are the bank’s routing number, also called an ABA number. The second set of digits are your checking account number. The last set of digits indicate the check number.
If you’re looking to change your direct deposit with your employer, or change your automatic deductions from your account, be sure to take a look at our account “Switch Kit” to make it easier for your to switch your account activity at Main Street Bank.
Main Street Bank has taken many steps to make sure you are protected online:
256-bit Secure Sockets Layer (SLL) technology. To access your accounts, you must use a browser that supports a 256-bit encryption.
A User ID and Password are required every time you login. Your sign on information is used for accessing your accounts online – never share them with anyone.
The computers that run our site are protected by firewalls, which are systems that prevent unauthorized access to our network. They are constantly monitored to prevent security breaches.
A Main Street Bank online session will automatically end, or “time out”, if you do not perform any transactions for twenty minutes. To resume your session, you will have to log back in to Online Banking.
When using a new device to log into Online Banking for the first time, an additional level of security is added with an automated phone call to the primary phone number for you, SMS text message to the primary cell phone number for you, or additional “out-of-wallet” questions must be answered before being prompted to enter your password.
Enter the required information to validate your entity to reset your password.
Choose your new desired password. Your password must have 3 out of 4 of the following criteria: lower case letter, upper case letter, special character, and/or number.
If you are unable to provide the required information to reset your password, you may call our 24/7 designated Online and Mobile Banking support line at 508-481-830.
While we offer free account options for both consumers and businesses, there are some standard one-off account fees that can apply in specific situations. For a list of all of our retail and business account fees, please review our Summary of Fees below.
Our Retail Summary of Fees outlines any fees associated with consumer deposit accounts.
Let Main Street Bank keep an eye on interest rates so that you don’t have to! You can sign up for Rate Watch and we’ll e-mail current rate information to you on a regular basis.
Buying a home is an important milestone, no matter what stage of life you’re in, and we’re here to make you feel comfortable every step of the way. Main Street Bank specializes in:
Fixed Rate and Adjustable Rate mortgages for residential 1-4 family homes. The property may be owner occupied, non-owner occupied, or a vacation home.
First Time Homebuyer programs with down payment requirements as low at 3%.
Construction Loan programs where only interest is paid for the first 12 months, followed by regular monthly principal and interest payments, with only one loan closing.
Please contact one of our Community Lenders to get started. You can reach any of our lenders directly by phone or email – they’re very accessible, and ready to help!
You may apply online, in person or on the phone. You may call any lender to schedule an appointment to learn more. If you apply online, please select the Community Lender who has helped you.
Name, current address, employer and address of employer, social security number and authorization to pull your credit, contact information, income, how much you are looking to borrow and if you are looking to purchase or refinance.
Property address for the subject property. If you are looking for a home and are interested in a preapproval input the town and state but no street address.
What you’ll need to include to help us make a decision on your application:
W-2’s for the last 2 years, 2 years tax returns if you are self-employed or paid commission
Year to date paystub for the most recent 30 days
Social Security or Disability Award letter
Divorce decree if you are paying or receiving alimony
Verify receipt of alimony/child support for the most recent 6 months, usually with bank statements
Mortgage Statements on properties you currently own
Homeowners insurance binders on properties you currently own
Bank statements for the most recent 2-month period to ensure there are sufficient funds to close the loan requested
401-K Statement
Billing statements for any bill you request to pay off with the loan proceeds
Purchase and sales agreement if a purchase
To streamline the process you may choose to receive your documents electronically, and you can even sign these electronically at your convenience! Once you apply online we will send you an e-consent form. If you agree to e-consent, you may upload the necessary documents to our portal securely. If you do not agree you can mail or bring in to the branch. For your protection, please do not email the documentation unless you can send a secure email.
For individuals and businesses that have a deposit or loan account with Main Street Bank, we will make change for money in any amount. This means exchanging a $100 dollar bill for 5 $20 dollar bills, turning in smaller bills for larger ones, exchanging paper bills for coins, or any other combination of exchanging money.
Main Street Bank’s policy is to not exchange currency above the amount of $50 with anyone who does not have a deposit or loan account with the bank. We enforce this because:
This protects the bank and our customers from possible counterfeit currency or currency used for fraudulent/illegal purposes.
We are unable to trace currency back to those who do not have an account at the bank.
Most financial institutions have a similar policy.
We appreciate your understanding of our obligation to protect our customers and the bank from potential risks.
