We’re not your ordinary bankers; we like to hear from you and have real people who want to help. Have a question? Searching for your nearest branch location? Contact us.

There are many ways you can get in touch with us. You can also check our Frequently Asked Questions (FAQs) for answers to common questions.

Phone

For Online and Mobile Banking support, call us 24/7 at 508-481-8300.

  • During normal business hours, a live person will be available to help.
  • After hours, you can access an auto attendant for customer support.

Access your account information with 24/7 telephone banking at 888-621-2299.

Email

Get a response to your email within 24 hours (up to 48 hours on weekends).

Email Us

Information sent by electronic mail is at risk of loss of confidentiality if the information is shared over the Internet. We strongly advise against sending confidential information, such as account numbers or social security numbers, by electronic mail.

Main Street Video Connect

Talk directly to an experienced banker through your mobile device or personal computer. If we miss you, don’t worry. Leave us a message, and we’ll follow up within 24 hours (up to 48 hours on weekends.) Learn more about Video Connect.

Start a Video Call

Online and Mobile Banking

Online and Mobile Banking support is available 24/7 at 508-481-8300.

  • During normal business hours, a live person will be available to help.
  • After hours, you can access an auto attendant for customer support.

Email the Internet Banking Support team at [email protected].

Information sent by electronic mail is at risk of loss of confidentiality if the information is shared over the Internet. We strongly advise against sending confidential information, such as account numbers or social security numbers, by electronic mail.

Our Locations

Main Street Bank proudly offers full-service branches located in the MetroWest and North Central MA regions.

Branch Locations

Stay Connected!

Follow us on Facebook, Twitter, Instagram, LinkedIn and YouTube.

Keep in mind, time sensitive questions or issues are best directed to our main phone number, 508-481-8300, during or after business hours for the quickest response possible.

Schedule an Appointment

Let’s meet face-to-face and discuss all of your banking needs on a time that’s convenient for you. Pick the branch location closest to you, select “Schedule Appointment” and choose what you need and when you’d like to make your appointment!

Schedule Appointment

Email Newsletter

Want updates for both our branches and financial information in general? Subscribe to our Email Newsletter to get important information and updates directly in your inbox.

You may be able to find the answer you want in our handy general Frequently Asked Questions (FAQs). Quick access to your top questions!

To report a lost/stolen debit/ATM card: Call 508-481-8300.

PLEASE NOTE: DUE TO THE LIMITATIONS OF ELECTRONIC MAIL, THESE MESSAGES CANNOT BE ACCEPTED AS OFFICIAL NOTIFICATIONS OF QUESTIONS OR PROBLEMS RELATING TO YOUR ACCOUNT.

Information sent by electronic mail is at risk of loss of confidentiality if the information is shared over the Internet. We strongly advise against sending confidential information, such as account numbers or social security numbers, by electronic mail. You may contact us directly at 508-481-8300.

We are happy to answer any general questions about bank products and services and are always interested in hearing your comments and suggestions.

Frequently Asked Questions for Main Street Banking