Main Street Video Connect is Main Street Bank’s digital banking solution. Using this service, you can video chat with a qualified banker from anywhere with an internet connection. Additionally, this technology allows us to verify your identification in real time so that your accounts are always secure. Video Connect allows any of our customers to use their electronic device to communicate directly and securely with a bank representative.

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Video Connect is revolutionary because along with connecting you face-to-face with a bank representative, it allows them to capture signatures, securely share documents, and verify personal identification. You can even share your screen so that they can walk you through any complications. Because of this new technology we can comfortably and safely help you open accounts, apply for loans and credit cards, and do almost anything that could be done in-person at one of our branches. This is a real digital branch experience, fully staffed and standing by to assist.

Our virtual branch team is here to help with anything they can so that you can accomplish a wide variety of tasks. You can get your questions answered, ask your account balance, inquire about your transaction history, make internal transfers, and much more. It is worth noting that there are a few limitations to what we can accomplish at a distance, namely:

1. We are unable to handle and withdraw money.

2. We are unable to notarize documents.

We can capture documentation and signatures digitally, but we are limited in these regards. Aside from these two things (and rare exceptions) we are highly capable of accomplishing your banking needs. And for any exceptions, you are always welcome to visit a branch in person.

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Main Street Video Connect works very similarly to other video chat services like Zoom and Microsoft Teams. It can be used from a phone or smart device by downloading the app, or from a personal computer right from our website. The service uses the camera and microphone on your device to put you face to face with a bank representative, connecting you personally to someone who is happy to help. 

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This service is helpful because you can access it from home or the road. Whether you are on vacation or simply don’t have the time to get out, Video Connect brings the bank to you. This can save you the time that it would take you to travel to a branch and helps you stay in if the weather is unpleasant. Driving less is also good for the planet because it reduces your carbon footprint and saves you gas money. You can call at a time that is most convenient for you and connect to someone who is readily equipped to help you out.

Video banking is a step in the direction of the future. Technology and banking go hand in hand, and it makes so much sense to bring the bank to you. Personal service and human connection are important to us here, and video banking allows us to embrace the future without leaving anything behind. It’s the best technology that the bank can offer to our customers. And if you decide that digital banking isn’t for you, we will always have physical branches that you can visit at your leisure.

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